Refund & Return Policy
U Travel Asia (U Asia Booking Platform) values every booking made with us. To ensure transparency, we set forth the following refund and return policy:
No Refund Policy
-
All transactions made through our platform are strictly non-refundable.
-
Once a booking or payment is confirmed, no cash refund will be issued under any circumstances.
Carry Forward of Transactions
-
If a customer is unable to proceed with a confirmed booking, the paid amount will not be refunded.
-
Instead, the amount may be carried forward as booking credit to be used for future bookings with U Travel Asia (U Asia Booking Platform).
-
Carry forward credits must be utilized within 12 months from the date of the original transaction, unless otherwise stated.
Non-Returnable Services
-
As we are a service-based platform (airport transfers, city transfers, and city tours), all bookings are considered final and non-returnable.
-
Services once delivered or missed due to customer-related issues (e.g., late arrival, no-show) will not be eligible for any refund or compensation.
Agreement to Policy
By making a payment or booking with U Travel Asia (U Asia Booking Platform), you acknowledge and agree to this No Refund & Return Policy.
For further assistance, please contact our support team at:
📧 Email: info@u-travel.asia
📞 Phone/WhatsApp: +601162224678
